Privacy Policy

1. Introduction

Ravix Custom Exteriors ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Project details and service requirements
• Payment and billing information
• Communication preferences
• Any other information you voluntarily provide to us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our exterior renovation services
• To respond to your inquiries and provide customer support
• To process quotes, estimates, and transactions
• To send you project updates and service-related communications
• To improve our website and services
• To comply with legal obligations
• With your consent, to send you marketing communications about our services

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, email service providers)
• Subcontractors: Qualified professionals who help complete your project
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Marketing Cookies: Used for advertising and remarketing purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: